Shopping online for fashion items is convenient and could bag you a bargain. But how do you know if the item you are buying is worth it? How do you assess an online fashion store?
When shopping for fashion items online, customers often look at fashion online reviews to help them with their decision-making process. Reviews enable the potential customer to gain more information on the item they are interested in. According to Invest, 90% of potential customers read online reviews before making a purchase from an online store. This shows the importance of online reviews. If you would like to know more about the benefits of reading customer reviews of an online fashion store when buying a dress or handbag, please click on the link above to find out more.
Online reviews are a useful way to gain feedback from customers on the product they have purchased. It can also rate the store’s customer service and reliability. A good online store will use the feedback and reviews they have received to improve their level of service. An online store should allow customers to leave honest reviews.
If we look at the statistics from Invest, there are many benefits to online reviews. A whopping 88% of online shoppers trust online reviews to give them a better idea of the quality of the products and the store’s performance. Excellent customer reviews result in 31% of potential customers spending their hard-earned money at the online store.
How do stores get their customers to give them feedback? There are ways in which an online store can encourage you, the customer, to leave an honest review. The most popular methods stores use to gain customer feedback are:
- Automated reviews sent in confirmation emails or text messages asking customers to rate their experiences.
- A card included in the order upon delivery encourages customers to visit the store’s social media pages to provide feedback on the product they ordered.
- Email and text message campaigns that focus on customer feedback.
- Star ratings on their online store.
- Incentives such as coupons, giveaways, and discount codes for customers who provide feedback on the store’s social media pages.
Online stores should take note of reviews, whether good or bad. These could improve a recurring issue, such as a technical glitch on their website, or the checkout and payment processes. A critical review should not be taken negatively. It is a suggestion on what can be made better.
When shopping online, take the time to read reviews about the store you would like to purchase a product from. See what others have said about the product and use this when making your decision. Once you have made your purchase, take the time to leave a review of the service you received. Include information about the quality of the item, the delivery service, and any changes you think can be implemented to improve the overall shopping experience.